Leaderboard

Hello all. My wife Martha and I (Bill) took delivery of LEII hull #313 today. We were supposed to take delivery March 26 but our Oliver was finished early and since we are only 2.5 hours from Hohenwald Heather asked if we wanted to pick it up early. Jason Essary did a fine job of conducting the delivery day training and we are already home with our Oliver. We look forward to meeting you all at campsites in the future. Bill and Martha Townes Union City, Tennessee

Matt, Thanks for the comment. I'm sure Oliver is busy and I believe they are doing their best. It seems to me that this forum is being used as designed, as a place where owners can communicate with each other. That is where some of the friction shows up. Some of the issues that have come have been brought up directly with Oliver and have not been answered. I, for instance have called Jason several times with a friendly message and request he contact me about the water tanks. I was never contacted, so I addressed the problem myself. Months later, I have still not been contacted and it doesn't matter at this point. This has nothing to do with a need for instant gratification. Meanwhile, I and others have posted detailed pictures, procedures and videos about how to work around the problems, such as the water tank issue and the grounding problem. It seems like Oliver would want to be involved in that kind of stuff. At one point we were told that the grounding issue was fixed after a certain hull number or year, but it was not true, so I and others have addressed that issue ourselves too. During discussions about these issues we contact each other for advice on this site. I hope Oliver is monitoring the comments, but If they are not, and they don't return phone calls, or they give out false information, it leads to frustration. Again, I love my trailer and have a lot of repect for Oliver, but it's worrysome to be met with silence about problems. I'm not looking for any handholding and I can figure out how to jack it up, but it would be nice to be able to contact them and get a thoughtful response. I imagine that Oliver is very busy, and that is good, I want them to be very succsessful with their excellent trailers, but maybe it's time to get someone in that is designated as a liason and can return calls and give accurate information about the few troubling issues that have come up. Jason is very good at what he does and maybe he should be allowed to continue to focus on that, without distraction. If we, as owners, use this site as a way to communicate with each other, and it's an official site, then prospective buyers are reading it too. I have happily shown my trailer to a number of possible buyers and always tout the great design and special features, but it must hurt sales to have possible buyers read frustrated posts. Wouldn't it be better to have the contact person I suggested, to address possible issues before they get bigger? Some of the questions, like how to jack it up correctly, could have easily been resolved with a clear letter on this forum by a person from Oliver that could have explained the discrepancy. BTW, that has never been a controversial issue with me, but it was discussed a lot. Then there was the broken door slides (mine have been fine) that caused some folks to at least threaten to cancel their orders, when it could have been resolved very quickly if proper attention was given to the problem. So, I think it's just a communication problem and the sometimes seeming lack of dealing with problems. True or not, that is the root of the problem and the seed of the frustration. I have run a small businees for 40 years and I am acutely aware of how difficult and overwhelming public relations and problem solving can be. Those problems come with the territory and are a byproduct of success. The bigger Oliver gets the more squeaky wheels there will be and the more opportunites for developing a devoted following.

And when you're not parking your Ollie with it, you could use it to chase squirrels.

Thank you sir! I couldn’t tell what it was after you had field stripped it.

Purchased my Oliver, Hull #204, last April. Yes, I noticed the problem of sucking air at about 25%. Called Jason and wanted it modified for a fix. Answer, yes we can and will do that. When can you get here? Nice response, unsolicited. Mistakes made, yes! Problems or break downs arise with moving equipment, you bet! (read Newton's 3rd Law of Motion) Problems taken care of by Oliver when approached, every time from my vantage point! Thank you Oliver for building one of best or the finest trailer travel on the road today. I've owned 5 others of different brands, including Airstreams. None are even close.

I'm glad that I am not a horse that belongs to either of you guys.

I might suggest The "O" Grill. Folds up into a "clam shell" shape. We've used it for years at our house, with our earlier Casita and on the road with Oliver. Light in weight, compact, and stores easily. It could be stowed in Oliver, but we keep it folded, against the side of the pickup in the back. We considered the Weber and the Coleman, but found them larger, heavier and harder to stow. Surprisingly simple in it's design. Best, Permit Bob