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Service Dept. Rock Stars


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Well, we're now joining the chorus of all those singing the praises of the Oliver Service Department folks!!  We dropped our Ollie off at the Mother Ship a few weeks ago for some minor warranty issues and a few other service items.   At first, I thought we might be getting into a dogfight w/one of the component companies regarding a warranty matter.  Of course, Jason stepped in and, suffice it to say, went ABOVE AND BEYOND the call of duty, and completely resolved the issue to our satisfaction.  For all the Ollie owners out there, I know I'm preaching to the choir, but thought I should echo what many have previously said, and to publicly express our deepest appreciation for the all the great work that Jason, Ritchie, and the entire Service Department do.   They truly are ROCK STARS in the customer service business!!

 

Looking forward to meeting lots of new people at our first Rally next week!

 

 

  • Thanks 5

Jim & Mary

Bozeman, Montana

2017 Legacy Elite II-Hull #294

2019 GMC Sierra 2500

 

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100 percent agree! Standard operating procedure for these folks. I have never not experienced their above and beyond work and ability. They just finished a two month long really in-depth trouble shooting session with my fridge as described elsewhere under the General Discussion heading. Thanks again guys!!

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If you really need reinforcement of how good the Oliver Service department is and the Overall Oliver Travel Trailer Company is then a quick read of the unfortunate situation that a new Airstream "Nest" finds himself in will only serve to galvanize your beliefs in the Oliver.

 

http://www.fiberglassrv.com/forums/f55/airstream-nest-quality-88974.html

 

Bill

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2017 Ford F150 Lariat 3.5EB FX4 Max Towing 2016 Oliver Elite II - Hull #117 "Twist"

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We purchased our Oliver used from a couple in MO when Ollie was out of warranty. We later took Ollie in for service work and Oliver covered the work under warranty, even though Ollie was out of warranty and we were not the original owners.

 

One of the service folks told us that it did not matter that we purchased Ollie used, when we purchased an Oliver we became part of the Oliver Family!  :)

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Bill

LE2 #75 Tundra

 

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If you really need reinforcement of how good the Oliver Service department is and the Overall Oliver Travel Trailer Company is then a quick read of the unfortunate situation that a new Airstream “Nest” finds himself in will only serve to galvanize your beliefs in the Oliver.

 

http://www.fiberglassrv.com/forums/f55/airstream-nest-quality-88974.html

 

Bill

 

I'll be curious to see how that gets worked out.  Of course we've had a few Ollies that were delivered with a laundry list of problems, especially the early #200 hulls when Oliver added their second production line - so in the case of a new product like the Nest, I'm more interested in how Airstream responds, both in making that customer happy and fixing their production problems.

Snowball • 256 • 2018 Ford Raptor

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  • 2 weeks later...

I really can't thank Jason enough. We took our rig in for annual service and ended up getting a flat tire on the TV while in the process of getting the brakes on the Oliver to work properly. It was at the end of the day, after dark, in March COLD, when as luck would have it we got the loss of tire pressure alarm. We were inside the gates at the Oliver Factory and Jason helped change the tire. In truth he did most of the work. The next day before we got on the road to head back to South Carolina my wife and I went back to thank Jason and to tell his boss how much what he did ment to us. A really great group.

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Ray and Betty Jo Bayless


Our two pups Muffinz and Maddie


2018 Chevy Silverado 2500 Duramax 6.6 liter 4WD Crew 


2018 Oliver LE2 Twin Bed, Hull #322, Our Igloo on Wheels

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