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Xantrex XCPro 3000 warning code


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Hooked up to shore power for the night.  Xantrex remote shows no lights on the panel.  When we hooked up display shows "0" battery and "0" load" flashing a warning code "20".  We have 120 power to the plugs, but it sounds like the power is not getting to the batteries?

Have disconnected and reconnected shore power and tried a different power receptacle.  No change.  Can't find any reference to warning codes in the manual.  

Trouble shooting reference says, "No output voltage shown in the KCD screen and neither of the green status lights for grid or battery mode is illuminated." Possible causes AC shore power is not available or out of operation range and the inverter is off.  Solution: check AC power.  Turn inverter on"  Neither solution changes anything.

Any ideas?  Is it ok to continue to use shore power?

Ray and Susan Huff

Elite II Twin "Pearl" - Hull#699; delivered December 7, 2020

2013 F350 3.2l diesel Super Duty 4x4 long bed crew cab

2017 Leisure Travel Van Unity Twin Bed (sold)

AZARCACOGAHIIDILKSLAMSMONENVNMOKORSCTNTX

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Hey there, 

same thing happened to us. [20] means the panel mounted on the wall isn’t communicating with the inverter. I contacted Xantrex. They suggested making sure both connections ( at the panel and the inverter are clean and plugged in. I did that, didn’t help. Oliver says that this has been an issue in a few trailers and are working with Xantrex on it, but I haven’t heard anything about it in a week or so. 
We’ve been using shore power without issue, and the batteries are certainly charging... 

 

Mark & Deb..2020 Elite II..Dearie..Hull #685..2016 Tundra

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8 minutes ago, Mcb said:

Hey there, 

same thing happened to us. [20] means the panel mounted on the wall isn’t communicating with the inverter. I contacted Xantrex. They suggested making sure both connections ( at the panel and the inverter are clean and plugged in. I did that, didn’t help. Oliver says that this has been an issue in a few trailers and are working with Xantrex on it, but I haven’t heard anything about it in a week or so. 
We’ve been using shore power without issue, and the batteries are certainly charging... 

 

Thanks for the quick response . . . . after hours and all!  What hull # are you?

Of course we left Tennessee a couple of days ago.  Spending the night along I-40, almost to the Texas Panhandle.  To far to return now . . . . we've a long ways yet to go and want to take advantage of current favorable weather and beat any incoming storms over the Sierras.

So, if I understand correctly what you are saying, it is the display panel that isn't working properly, not the inverter?  Glad to hear we are fully functional.  So far this is the only problem we've encountered.  I was hoping to be "batting 1000" but that's probably wishful thinking.  I only wish, if Oliver knew of this problem they would have at least let us know what the warning meant.

I will wait till tomorrow and call Oliver and see how to proceed.  I'll post here any new information I get.

Ray and Susan Huff

Elite II Twin "Pearl" - Hull#699; delivered December 7, 2020

2013 F350 3.2l diesel Super Duty 4x4 long bed crew cab

2017 Leisure Travel Van Unity Twin Bed (sold)

AZARCACOGAHIIDILKSLAMSMONENVNMOKORSCTNTX

States map oliver.jpg

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I just discovered the problem in #688 as well.  Didn't have the problem initially, so not sure what changed to make it pop up.  I'm going to open a service ticket with OTT.

John and Anita

2020 Oliver Elite II, Hull 688

Tow Vehicle:  2006 Silverado 2500HD Crew Cab.  6.6L Duramax

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Ours worked fine at first... I think it got cranky on day 3.  With ours, if you remove the remote panel, disconnect the wire, then plug it back in it works fine for a couple of minutes then goes back on the fritz. I do wonder about the connection at the inverter itself, which has a slight amount of play in it, but doesn’t seem to have an impact when I wiggle it. I was thinking of getting a new wire and running it through the hatch to see if that works, but may just wait to see what Oliver and Xantrex come up with. 
We’ve lived with it almost 3 weeks as is, doesn’t seem to create any issues, or at least we hope not. We know what the batteries are doing via the app, we know what the inverter is doing via the “hum”, and everything seems to be in order. 

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Mark & Deb..2020 Elite II..Dearie..Hull #685..2016 Tundra

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  • Oliver Staff

This is a recent issue that several people have been seeing on the Xantrex Inverter. We have already been in contact with Xantrex to determine what is causing this issue as replacing the remote or inverter does not resolve the issue. At this time Xantrex believes it to be a software issue and they are working on a firmware update. I currently do not have any other information as we are waiting on Xantrex to complete the firmware update, test to ensure it does resolve the issue and then communicate to us and other service centers on how they plan to implement this new software update. Anyone that is having this issue, if you haven't already, I would recommend submitting a service ticket so we know who to contact once we have more information.

Until the issue is resolved you can still use the inverter by turning it off and on at the main panel. The inverter is located under the driver side bed and the main panel screen looks just like the remote. Simply press the round button to turn the inverter on for powering the 120v systems with battery power. You do not have to turn this on when connected to shore power.

 

You can submit a service ticket at: Service Ticketing System

 

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----------------


Jason Essary


Service Manager


Oliver Travel Trailer Sales, Inc.


866-205-2621

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  • 2 weeks later...

Our inverter remote began working again.  We were traveling, connecting to shore power each night; I don't recall how many 120v connections had occurred when the remote came back to life.  It has not quit working since the initial episode, which was two or three days into our trip.

Ray and Susan Huff

Elite II Twin "Pearl" - Hull#699; delivered December 7, 2020

2013 F350 3.2l diesel Super Duty 4x4 long bed crew cab

2017 Leisure Travel Van Unity Twin Bed (sold)

AZARCACOGAHIIDILKSLAMSMONENVNMOKORSCTNTX

States map oliver.jpg

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My inverter remote worked for the first week we had our trailer.  Then I jinxed it by saying we didn't have the problem.  It's gone again right now but comes and goes seemingly randomly for me.  For me, the hard resets that naturally happen from time to time when the inverter and battery are disconnected and then reconnected seem to fix it - but it eventually goes back to the [20].

While working on another inverter issue with Xantrex support last week, I was told by the person I was working with that the problem was software related and required a re-flash.  Apparently this is more involved than a firmware upgrade and may require an authorized Xantrex service center to perform the upgrade.

I'm in no hurry as this particular remote error is cosmetic and does not impact the operation of the inverter.  Will wait to see what solution Jason and the OTT team come back with.

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John and Anita

2020 Oliver Elite II, Hull 688

Tow Vehicle:  2006 Silverado 2500HD Crew Cab.  6.6L Duramax

NCTNsm.jpg

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15 hours ago, Ray and Susan Huff said:

Our inverter remote began working again.  We were traveling, connecting to shore power each night; I don't recall how many 120v connections had occurred when the remote came back to life.  It has not quit working since the initial episode, which was two or three days into our trip.

Ours is no longer flashing [20], and seems to sort of work on occasion... it’s happy to let me know I’ve got shorepower connected, but that’s about it..

Im dealing with the inverter directly when needed, and am waiting to hear what Oliver and Xantrex come up with for a solution... 
 

Mark & Deb..2020 Elite II..Dearie..Hull #685..2016 Tundra

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NCeagle, have you explored the possibility of cutting a hole below the bed and rotating the inverter so that the controls are accessible from the cabin? Maybe move the 300a breaker there too? 

Mark & Deb..2020 Elite II..Dearie..Hull #685..2016 Tundra

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Has anyone reported this issue using the XC 2000 inverter and display panel? The internals of the inverter are so similar to that of the XC 3000 that it makes me think the issue might be specific to wiring differences between the lithium and non-lithium configurations.

This theory obviously goes out the window when someone using the XC 2000 reports the issue.

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6 hours ago, Mcb said:

Ours is no longer flashing [20], and seems to sort of work on occasion... it’s happy to let me know I’ve got shorepower connected, but that’s about it..

Im dealing with the inverter directly when needed, and am waiting to hear what Oliver and Xantrex come up with for a solution... 
 

Our remote display seems to be fully functional . . . . . . . shows the cryptic flow chart icons

Ray and Susan Huff

Elite II Twin "Pearl" - Hull#699; delivered December 7, 2020

2013 F350 3.2l diesel Super Duty 4x4 long bed crew cab

2017 Leisure Travel Van Unity Twin Bed (sold)

AZARCACOGAHIIDILKSLAMSMONENVNMOKORSCTNTX

States map oliver.jpg

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3 hours ago, Jairon said:

Has anyone reported this issue using the XC 2000 inverter and display panel? The internals of the inverter are so similar to that of the XC 3000 that it makes me think the issue might be specific to wiring differences between the lithium and non-lithium configurations.

This theory obviously goes out the window when someone using the XC 2000 reports the issue.

Following

Ray and Susan Huff

Elite II Twin "Pearl" - Hull#699; delivered December 7, 2020

2013 F350 3.2l diesel Super Duty 4x4 long bed crew cab

2017 Leisure Travel Van Unity Twin Bed (sold)

AZARCACOGAHIIDILKSLAMSMONENVNMOKORSCTNTX

States map oliver.jpg

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10 hours ago, Mcb said:

NCeagle, have you explored the possibility of cutting a hole below the bed and rotating the inverter so that the controls are accessible from the cabin? Maybe move the 300a breaker there too? 

That's definitely a possibility I hadn't considered.  I'm more interested in gaining easy access to that breaker as I assume we'll have the remote working some day.  That blasted breaker is in a tough spot to get to even with the bed cover off, although I've done it enough now that I can just reach my arm up in there and grope around - hoping to not grab the wrong wire or terminals.  🙂  I use it all the time.  Maybe LifeBlue will come up with a way to have the battery stop accepting charge at whatever percentage we want with the internal BCM.  Wouldn't that be nice.

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John and Anita

2020 Oliver Elite II, Hull 688

Tow Vehicle:  2006 Silverado 2500HD Crew Cab.  6.6L Duramax

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  • 4 weeks later...
On 12/20/2020 at 5:38 AM, NCeagle said:

I was told by the person I was working with that the problem was software related and required a re-flash.  Apparently this is more involved than a firmware upgrade and may require an authorized Xantrex service center to perform the upgrade.

Does anyone know if this update is public yet?

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There wasn't as of just after Christmas. They were supposed to open a ticket for me so I'd me notified when the fix is available. I haven't seen mail saying it was opened so thanks for the reminder to check with them on that.

Edited by Jim_Oker
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Jim and  Yanna, Woodinville WA

2004 Ford E250 camper conversion

Oliver Elite II hull #709

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11 hours ago, Jim_Oker said:

There wasn't as of just after Christmas. They were supposed to open a ticket for me so I'd me notified when the fix is available. I haven't seen mail saying it was opened so thanks for the reminder to check with them on that.

We have an open ticket on our Xantrex 3000 which gave us the "20" warning code during our trip home from Hohenwald . . . . . now it is working again . . . . . definitely a  software issue, if you ask me.

Ray and Susan Huff

Elite II Twin "Pearl" - Hull#699; delivered December 7, 2020

2013 F350 3.2l diesel Super Duty 4x4 long bed crew cab

2017 Leisure Travel Van Unity Twin Bed (sold)

AZARCACOGAHIIDILKSLAMSMONENVNMOKORSCTNTX

States map oliver.jpg

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