Hikegsm Posted May 5, 2017 Share Posted May 5, 2017 Hull #223 has hit the hills of East Tennessee and is at home in the Smokies! We picked up our Ollie last Friday! We had the pleasure to meet and visit with Scott Oliver during our pickup. He made it clear to us that our, Oliver owners, suggestions are valued and often are incorporated into future products. It is clear that their goal as a company is to make the best camper possible and to meet their customers' expectations. Not many companies today care about their customers after the sale... Oliver is a different kind of company. They care. Case in point, when we had a glitch in our pickup which was scheduled for Thursday, everyone at the factory went above and beyond to make us happy. Talking about taking care of your customers, folks, everyone at Oliver has been wonderful. Beginning with all the phone calls, emails, and questions that Anita patiently answered, to the guys in service working until after 9 p.m.; to Brent driving to Nashville, and then Jason coming in on Saturday to fix our door stop AGAIN after we broke it for the second time in as many days, (our bad, in our defense, our previous camper had a strong piston that kept the door open),Oliver goes the extra mile, literally, to make its' customers happy! Big THANK YOU to the entire Oliver Crew! Now on with our story... Due to a faulty satellite dish, a defective Dish receiver, and the Dish network itself going down due to maintenance issues, we were unable to take our new baby from the factory on Thursday. It took awhile to figure out the problem since it involved related components of the same system. Although we were disappointed, all eventually turned out well. Oliver kindly booked us a nice suite and footed the bill for us and our 2 pooches at the Commodore Hotel in Linden. So it is on Friday afternoon instead of Thursday when we finally leave the factory and head to Fall Hallow where we are lucky enough to meet GeO and his wife who had just picked up the day before. While we are visiting with GeO, Brent is driving to Nashville Camping World just to get a new Dish receiver for us. He came by Fall Hallow and hooked it up for us that evening! Yeah! Everything worked! We tested some things at Fall Hallow that first day but mainly we just moved in and celebrated with a glass of wine. Saturday we packed up, loaded the bike and moved on to Fall Creek Falls State Park. The new bike rack design works well; my husband is very pleased with it. Saturday was hot and humid and we were thankful for full hookups and the chance to test the air conditioner. I have to say, it is loud, but I guess they all are. All systems so far checking out great without issues. Sunday cool weather, wind and rain. No need for the air conditioner! With all the wind & rain Ollie got a good water test and passed with no leaks or streaks! We would have loved to stay on our maiden voyage longer but had friends coming to visit so we packed up on Monday and headed home. Hull number 223 is now resting securely with his new Gus Hill "the bull" ASSA lock ( btw, that sucker is massive) and patiently awaiting the next adventure. We want to thank all of you on this forum. We have learned so much from you and your experiences. Through your posts you have guided us on which options and modifications to consider for our build, as well as what items we might want to purchase (love that Clam!). We have learned much on how to operate Ollie systems and to appreciate the uniqueness of our little egg. We love our new Ollie. Thank you All! Sincerely, Hull #223 & Crew 5 Yvonne & Doug 2017 Legacy Elite II, twin bed Hull #223 2017 Ford F-250 Lariat, crew cab Link to comment Share on other sites More sharing options...
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