Truma Water Heater Recall

[John and Betty]

Has anyone received a replacement burner from the Truma water heater recall? It's been nothing but crickets on my end from Oliver. I have emails and calls to Oliver but have received no response yet. I haven't used my water heater for months, and need to know if it is safe to use. I suspect they may have been closed due to all the recent storms. Hopefully, everyone is okay.

[Dave and Kimberly]

   I contacted Oliver about 7~8 weeks ago and spoke with Jason (the new one) and we tentatively planned to do my recall repair at the rally.  The biggest hold-up was simply getting the replacement parts from Truma.   He asked me to call back a time or two in March to get updates on A) the parts status and B) whether Oliver was going to have a "Rally" repair team to do these repairs.   Coincidently just today was the second time I've called them back and neither time have they responded one way or the other.    I'm still hoping they can do it at the rally.   Jason said the whole process was only 30~45 minutes at most.   Ours is and always has worked fine with no indication of a problem... but with some extra caution and awareness I plan to use it until the parts are replaced.   As I understand it the burner bracket "may come loose"... in certain situations.   

Edited April 8 by Dave and Kimberly

[DaveAndBecky_NorthernMI]

They replaced my burner during annual maintenance visit in early March. I had scheduled this service in early February, and they set aside a burner for me. Hoping things are ok in Hohenwald.

[Galway Girl]

Burners are shipped to Oliver, then they are shipped out to various repair shops as scheduled.
Our replacement burner has just arrived at a local RV shop and we take ours in next week for the repair.

The issue addressed is that in older units from Truma the burner tubes could drop out of frame due to road vibration.  If that happens raw gas is injected into the burner area and cause faulty operation . 

 

Edited April 8 by Galway Girl

[Dave and Kimberly]

So ,  at least in my case and several others... they are taking care of the Truma recall repair at the rally.   Jason has just called to confirm they have the parts set aside and that they will be taking care of it there.  That is just great service from Oliver in my opinion!

   Can't wait to see everyone there!!