Yellowstone Fishing Bridge Issue

[Galway Girl]

 

Yellowstone Shuts Showers at newly revamped Fishing Bridge:

We’ve had a reservation in Yellowstone for 9 months.  They just sent a notice of no working showers today. 

We will be fine but I sent the GM a 50% refund request …   at  $125 a night, showers and bathrooms must work.

 

I’ve grown weary of company execs who are clueless and don’t care for the customers they are supposed to serve. 

 

 

 

The "Amenity" Loophole: Because your reservation at Fishing Bridge RV Parkprovides you with a physical campsite, water, and electrical hookups, Xanterra classifies the public shower facility as a "complimentary amenity" or a separate service rather than a guaranteed part of your nightly site fee. Their terms dictate that the closure of a single amenity does not qualify a guest for a partial refund on the campsite itself. [1]

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•  Thursday at 05:33 PM
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1. 

   topgun2

   My personal opinion is that you are absolutely correct.  These "vendors" don't put nearly enough back into our National Parks and as a result, trash bins overflow, the lodges we all paid for are in sad need of maintenance as are the kind of facilities you mention.  Yes, we are loving these Parks to death but I don't see where the vendors are doing anything but "taking" with precious little "giving.

   Bill

   • Yesterday at 06:54 AM
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2. 

   Tom and Doreen

   We had the a similar issue camping at Skidaway Island State Park, they had a water main break.   We had no city water connection for the duration of our stay; no discount or refund. 

   • 19 hours ago
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3. 

   Galway Girl

   Update:

   I emailed the GM for Xanterra with a concern of false advertising of amenities.  He had a person call back to explain that they still had nearby restrooms open but no shower for 25 miles.  They said they will apply a  $50/night discount for the inconvenience.  
   
   This dropped the price at Fishing Bridge from $125 to $75/night.

   Tip:

   Next year these bookings will be managed by Rec.gov instead of Xanterra, and they now only allow 6 months advance booking so if your going to Yellowstone next September, bookings open March 1.