Our shades are custom made in Canada and are a specialty item made only for Oliver. The company is Auto-Motion Shade Inc. 400 Bentley Street, Markham, Ontario.
The Customer Service Representative is Alex Colavecchia. You can reach him at 905-470-6198 or alexc@automotionshade.com. But the guy you really need to talk to is Vick. He is the one that actually assembles all of Oliver's shades. His cell phone is 416-989-1075. He will send you the cord and an instruction sheet for free.
All that having been said, the sheet is not very clear and after disassembling the shade it's like doing Chinese arithmetic trying to see where all the strings go. I never did get ours fixed. Thanks a lot for reminding me. I think I'll go eat a bug.