I have the 2019 new Jensen and struggle with it too (but, I struggle with all technology, so, it is definitely me). I will be at the Mothership July 15 (small amount of warranty work) and plan to get one of those young techie types to show me how to work the remotes. Seems I have a TV remote, Jensen remote, ROKU remote (I did that one), MaxFan remote, and power awning remote. May have missed a remote or two, not in the Oliver counting remotes at the moment. Drawer full of Remotes and packs of batteries to keep all the Remotes fed.