Galway Girl Posted April 27 Share Posted April 27 We were at the factory for our yearly service last week with over 4 years and 50k miles towed! The team did a great job doing the full yearly service and all was well, the trailer was parked and ready for pickup. I got hull 505 hooked up and ready to roll then headed back in to say final goodbyes to Jason , Mike and the team. When I came back to the truck I forgot I hadn’t completely retracted the tongue jack. Ashamed of my dumb move I walked back in to ask for help. Jason said it happens all the time and made me feel a bit better then walked back in parts and found a replacement lower leg unit. The team used a sawsall to cutoff the bent leg, unbolting the leg above and removed the power head. Bolted on the new leg with new star washers to make a clean electrical ground to the chassis. They attached the power head and checked function. I hooked up and made sure to fully retract the leg. I went in and paid my bill feeling lucky to have done the damage in the parking lot of Oliver. I didn’t believe that it happened that often…but…The next person picking up their trailer did exactly the same thing, so the service team really does see it all the time. Sometimes more than once a day. I’ll post a part number for the lower/leg part and update this post later. Wife Rose suggested I carry a spare leg and a sawsall for our travels! Craig 2 1 5 2019 Elite II (Hull 505 - Galway Girl - August 7, 2019 Delivery) Tow Vehicle: 2021 F350 King Ranch, FX4, MaxTow Package, 10 Speed, 3.55 Rear Axle Batteries Upgrade: Dual 315GTX Lithionics Lithiums - 630AH Total Inverter/Charger: Xantrex 2000Pro Travel BLOG: https://4-ever-hitched.com Link to comment Share on other sites More sharing options...
Moderators topgun2 Posted April 27 Moderators Share Posted April 27 Sorry to hear about the "issue", but, glad that the Service team had your back. I'd like to say that you'll never do THAT again, but, we have all made mistakes of one sort or the other. Hopefully the cost wasn't too bad. Bill 1 2023 Ford F150 Lariat 3.5EB FX4 Max Towing, Max Payload, 2016 Oliver Elite II - Hull #117 "Twist" Link to comment Share on other sites More sharing options...
Moderators Mike and Carol Posted April 27 Moderators Share Posted April 27 I forgot the front jack once some time ago. It was on a couple of legos and an 8” wood block so it slid off with no damage. Glad to hear the Oliver team was so responsive (and compassionate!). Mike 3 Texas Hill Country | 2016 Elite II #135 | 2020 Ram 2500 6.7L Link to comment Share on other sites More sharing options...
Rivernerd Posted April 27 Share Posted April 27 7 minutes ago, Mike and Carol said: I forgot the front jack once some time ago. It was on a couple of legos and an 8” wood block so it slid off with no damage. Makes me glad I use 6x6 wood blocks underneath all three jacks. Saved me once too! 3 Hull #1291 Central Idaho 2022 Elite II Tow Vehicle: 2019 Tundra Double Cab 4x4, 5.7L with tow package Link to comment Share on other sites More sharing options...
Galway Girl Posted April 27 Author Share Posted April 27 (edited) I too use blocks but they were not put back during pick up. Edited April 27 by Galway Girl 4 2019 Elite II (Hull 505 - Galway Girl - August 7, 2019 Delivery) Tow Vehicle: 2021 F350 King Ranch, FX4, MaxTow Package, 10 Speed, 3.55 Rear Axle Batteries Upgrade: Dual 315GTX Lithionics Lithiums - 630AH Total Inverter/Charger: Xantrex 2000Pro Travel BLOG: https://4-ever-hitched.com Link to comment Share on other sites More sharing options...
Moderator+ ScubaRx Posted April 27 Moderator+ Share Posted April 27 This is why I preach always use blocks under all three jacks. The service team should alway place a six inch block under the front jack foot when readying a trailer for pick-up. 5 Steve, Tali and our dog Rocky plus our beloved Storm, Maggie, Lucy and Reacher (all waiting at the Rainbow Bridge) 2008 Legacy Elite I - Outlaw Oliver, Hull #026 | 2014 Legacy Elite II - Outlaw Oliver, Hull #050 | 2022 Silverado High Country 3500HD SRW Diesel 4x4 Link to comment Share on other sites More sharing options...
Moderators topgun2 Posted April 27 Moderators Share Posted April 27 59 minutes ago, ScubaRx said: The service team should alway place a six inch block under the front jack foot when readying a trailer for pick-up. I absolutely agree - but - they have never done that when I've been there.☹️ Bill 1 2 2023 Ford F150 Lariat 3.5EB FX4 Max Towing, Max Payload, 2016 Oliver Elite II - Hull #117 "Twist" Link to comment Share on other sites More sharing options...
Moderators SeaDawg Posted April 27 Moderators Share Posted April 27 (edited) 5 hours ago, topgun2 said: I absolutely agree - but - they have never done that when I've been there.☹️ Bill Nor has any other facility I've ever been to. Trailers in repair centers often get moved around, a lot. The most I've ever seen is a scrap of 2x6, to protect the center's floor, or asphalt in the parking lot. Edited April 28 by SeaDawg 3 2008 Ram 1500 4 × 4 2008 Oliver Elite, Hull #12 Florida and Western North Carolina, or wherever the truck goes.... 400 watts solar. DC compressor fridge. No inverter. 2 x 105 ah agm batteries . Life is good. Link to comment Share on other sites More sharing options...
Patriot Posted April 28 Share Posted April 28 (edited) Craig, Sorry this happened. It could easily have happen to any of us. Posting this is a really a great reminder to all of us. Glad the damage was minimal and the good folks at Oliver Service got you back on the road. Safe Travels! Edited April 28 by Patriot 3 2020 OLEII - Hull #634 aka- “XPLOR” 2021 F350 6.7 liter Diesel Lariat Ultimate Tremor Link to comment Share on other sites More sharing options...
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