RVLock company stands behind its product

[Snackchaser]

There are lots of Olivers with the keyless RVLock so I thought it's worth sharing our good experience with this great company.  

We decided to install an Amazon-purchased RVLock keyless door handle ourselves instead of buying it as an Oliver option. The installation was quick and easy, and it comes with a generous lifetime warranty.  The locks are made in Utah by a small company, and they look and feel like a quality product.  Unfortunately, however, there have been issues with the electronics because it has failed three times already!

It first failed after about six months, and I called the company for the warranty claim.  They wanted proof of purchase, then sent a replacement KPD keyboard and PCD circuit board with installation instructions.  We were able to look up the receipt on Amazon and received the parts in a few days.

It failed again about a year later, and RVLock still had me in their system.  They immediately sent more replacement circuit boards with a new rubber keypad cover. This time, I applied sealer around the lock even though there were no signs of water intrusion.

Unfortunately, it failed for the third time a few weeks ago. The RVLock company’s customer service was apologetic and said that they’ve done some design changes to address the problems.  This time, they sent upgraded circuit boards, a new speaker circuit board, a foam gasket, and instructions.  There was a shipping charge of $3.

I hope that this is the final fix because we genuinely love the lock and we wish success for companies that stand behind their products.

Cheers!  Geoff

Edited February 15 by Snackchaser
lost some text in last edit

[topgun2]

I believe that it is a shame that we have to be so surprised by a company that really does stand by its product.

However, it is really refreshing to hear about those who do.  Thanks for letting us know how these guys have treated you.

Bill

[jd1923]

Thought once to get one of these but reading this and some earlier posts makes me very happy that the 10-year-old keyed lock in our door is still working fine. For me on this one, leave well enough alone, where normally I'm the upgrade type.

[MAX Burner]

We also had a great experience with RVLock last year when we replaced the keypad with the upgraded version (the numbers were peeling off on the original pad).  After commenting this story to the RVLock folks manning their booth at the RV show in Quartzite last month - I was awarded with a huge swag bag of cool stuff!  

A great and responsive company, RVLock.

[Patriot]

RV lock was one of the first top 5 mods I installed on our Oliver. 5 years later it still works perfectly, has served us well and so convenient. I did replace the original key pad with the new updated silicone rubber key pad.

Highly recommend based on our use and experience.

 

Edited February 15 by Patriot