I know that the general subject of quality control has been on the minds of a number of members of the Forum - particularly recently concerning the issues with the battery box support post. I can tell everyone that Oliver does have a fairly extensive quality control system and procedures. Unfortunately, these systems and procedures simply didn't exist back in the day when 2015, 2016 and probably 2017 units came off the production line. However, it does exist now.
In the Forum guidelines the Moderators have requested:
"Some have asked why our forum is linked to the Oliver website. Valid question. Since the beginning of our forum in 2008, Oliver Travel Trailers (OTT) has paid for our Oliver “sandbox”, including our web space and an administrator who knows way more than we do about maintaining the software, for which we are very grateful. OTT DOES NOT CENSOR OR INTERFERE with the moderators’ management of the forum content. Moderators are not employees of OTT. We are Ollie owners, and receive no remuneration. OTT does have a employee designated to read the forum for the purpose of improving the “Ollie Experience” for all, but that’s a few minutes a day in a busy job description. If you should ever have an issue or a warranty claim, call tech support. Your post might not be seen on the forum by an Oliver employee.
With that in mind, we moderators ask you to communicate directly with the company and afford them an opportunity to satisfy any serious needs before flaming OTT on the forum. We are not asking that anything to be swept under the rug. Just, please, let Oliver Travel Trailers have the first shot to meet and exceed your expectations."
Specifically in answer to the question, "Are they reading?" the answer is more than likely - NO. Therefore, the only way that we (the owners of an Oliver trailer) have to inform Oliver of a quality control issue is to fill out a Service Ticket.
Bill
p.s. for those that have not recently viewed the full set of Forum Guidelines, they can be see HERE