Truma has QC issues….

[Ralph Mawyer]

Called Truma Svc in Austin. He said they were told it was not a Truma recall and that it had to go to Oliver service for repair. He agreed he could functionally  do it, but didn’t know details. Very confused, given how few RV places have Truma experience. Have call into Svc. 

[John Dorrer]

18 hours ago, Ralph Mawyer said:

Called Truma Svc in Austin. He said they were told it was not a Truma recall and that it had to go to Oliver service for repair. He agreed he could functionally  do it, but didn’t know details. Very confused, given how few RV places have Truma experience. Have call into Svc. 

Best to contact Oliver. I believe a number of owners have had Oliver Dealers and Truma approved RV places do the work. 

 

I thought the letter was pretty thorough. We are getting ours done at the Mothership Monday.

[Rivernerd]

2 hours ago, John Dorrer said:

We are getting ours done at the Mothership Monday.

This likely means that the replacement burner units have been received from Truma.  Please report the results. 

[John Dorrer]

3 hours ago, Rivernerd said:

This likely means that the replacement burner units have been received from Truma.  Please report the results. 

There was a small allotment received from Truma, and they were assigned to people with scheduled maintenance. 

[John Dorrer]

We had our Truma burner unit replaced yesterday. Oliver is only getting 15-20+/- burner replacements every 3-4+ weeks.

 

It is going to be a long process. As their letter stated you can get it done by an approved Truma repair company and Oliver will reimburse you.

 

Oliver was very proactive on this and unfortunately a number of Owners have been disrespectful to Oliver Service.

 

Just hook up and go camping. Things will get done.

[John and Debbie]

On 2/20/2025 at 7:49 AM, katanapilot said:

 

We plan to turn our water heater off every night and turn it back on in the morning until the warranty work is done.  Most likely the water heater will work fine.  If it doesn't, then at least we don't waste months waiting for the repair and have a fire while sleeping.  Hopefully you let Oliver know if your unit was one that needed the new burner assembly so you're at least in line.

John

Edited 20 hours ago by ScubaRx

[katanapilot]

1 hour ago, John and Debbie said:

We plan to turn our water heater off every night and turn it back on in the morning until the warranty work is done.  Most likely the water heater will work fine.  If it doesn't, then at least we don't waste months waiting for the repair and have a fire while sleeping.  Hopefully you let Oliver know if your unit was one that needed the new burner assembly so you're at least in line.

John

We never intentionally leave the water heater on when sleeping or when not in the trailer.  That's not the point though.  If the defective burner is a fire hazard - then we probably shouldn't be using it at all.  The failure mode and likely outcome of a failure hasn't been clearly communicated.

And yes, we notified Oliver the day after we received our recall notice.  Unfortunately, these notices were sent out in batches and not in order of affected hull numbers.  So no idea where we are on the list.

"Just hook up and go camping" is a "let them eat cake" kind of response, in my opinion.

[Galway Girl]

On 1/18/2025 at 9:01 AM, Galway Girl said:

Burner unit shown below only has end 2 tabs bent to crimp unit to frame.  This is the old design being recalled

I'll repost this picture to illustrate the purpose of the recall.

The recall is for water heater burner assemblies manufactured in the date range of the recall.
Those burner assemblies only had the two END burners crimped to the frame.   (See below pix.)

The result is after many miles of vibration or less on rough roads, the burner tubes are susceptible to falling out out of the frame.

When that happens, gas from the feed orfice that is no longer aligned with a burner tube pumps gas directly into the burner chamber.  On ignition you'll hear an explosive (whoosh/pop) type of ignition.

Most commonly that ignition also blows out the burner...and then the unit recycles as it try's again to light the heater.   

Owners of units in the recall range should carefully listen and watch for unusual ignition events...which is a sign that a burner tube has fallen off the frame.  

All new units being manufactured have ALL the burner tubes crimped in place.

The recalled units are replaced with newer burners with all the burners crimped to the frame.

Oliver is getting units from Truma but at a rate of 10-15/month...so patience is required for repairs.

Follow instructions in the Oliver Recall to get your unit repaired.  
They can only send replacement burners to qualified repair centers.

 

 

For the curious, here's a pix of an actual "ignition event" when a burner tube has fallen off:  

As you see the flame is rather large and extends outside the burn chamber.

 

 

Edited Thursday at 07:04 PM by Galway Girl

[katanapilot]

So if one has received the recall notice and is in the affected range, they use their AquaGo, it starts a fire and you lose your trailer - do you think Truma will have any liability at that point? I doubt it and I can’t help but wonder if your insurance company might decline coverage for the owner’s negligence.