Oliver Travel Trailers Service Announcement

[RLomax]

To Oliver Owners and Valued Customers,

As committed to several weeks ago, the Oliver Travel Trailers business owners and leadership team have discussed at length internally, with our dealer partners, as well as with Oliver owners and potential customers, the subject of continuing to offer service here in Hohenwald, TN.

Oliver Travel Trailers has decided to leave our service facility fully operational for the foreseeable future. Oliver Travel Trailers remains committed to supporting and training our dealer network to provide exceptional opportunities to purchase and get an Oliver serviced as close to home as possible. The Oliver sales and service team remains available to assist with any needs or questions that you may have.

Once again, Oliver Travel Trailers truly values the relationships we have with our owners, potential customers, and business partners. Thank you for the feedback and continued support. I look forward to seeing many of you at the Oliver Owner’s Rally in May.

Best,

Rodney Lomax
Director of Operations
Oliver Travel Trailers Sales & Service

[SeaDawg]

That is great news, Rodney. 

[John Dorrer]

12 minutes ago, RLomax said:

To Oliver Owners and Valued Customers,

As committed to several weeks ago, the Oliver Travel Trailers business owners and leadership team have discussed at length internally, with our dealer partners, as well as with Oliver owners and potential customers, the subject of continuing to offer service here in Hohenwald, TN.

Oliver Travel Trailers has decided to leave our service facility fully operational for the foreseeable future. Oliver Travel Trailers remains committed to supporting and training our dealer network to provide exceptional opportunities to purchase and get an Oliver serviced as close to home as possible. The Oliver sales and service team remains available to assist with any needs or questions that you may have.

Once again, Oliver Travel Trailers truly values the relationships we have with our owners, potential customers, and business partners. Thank you for the feedback and continued support. I look forward to seeing many of you at the Oliver Owner’s Rally in May.

Best,

Rodney Lomax
Director of Operations
Oliver Travel Trailers Sales & Service

Thank You Rodney. Changes are hard. Appreciate your efforts and the Oliver Team for re-evaluating the earlier decision.

 

[Nan]

I am so glad to hear this!!! Thank you so much Rodney!

[Jason Foster]

This is good news.

[Dave and Kimberly]

Thank you Rodney and the entire Oliver Family!    While we understand the need to grow the business…. This has to be the best solution for everyone!   A “Win- Win” for sure!!!

[KMF]

The right call by the right company.

Thank you.

[theOrca]

“Bravo Zulu!”

That is navy speak for “ great decision.”

Thank you all.

BillS

[Cameron]

I love this announcement. It bolsters my faith in the company. First, let me say that because I live in California it's unlikely that I would be able to use the service center unless I happened to be nearby and happened to need some service. My distance from OTT has caused me to learn how to do things myself (thanks forum!)  or get help from someone out this way. Nevertheless, I've been concerned by some of the recent developments with the company. My first contact with the company was way back in 2016 when I called to get information and spoke to Heather Oliver. Very cool. Then I met Anita in the old office and got a factory tour. Wow.  It was clear that this family owned and operated company made the best quality trailer in America, and I wanted one. 

Yes, change can be hard, and yes, a business that doesn't grow is bound to die. But this announcement softens some of my concerns and shows that the company is listening and places customer satisfaction as a top value. Rodney's message is a good vibe. (you'll have to excuse me, I'm from California! lol.)

[MAX Burner]

Way to go, OTT!  Great call, Rodney.   We’ll be there next week, FYI!   Thanks 🙏 

Edited May 4 by MAX Burner

[Mike and Carol]

Thank you Scott and team!  Oliver service has an outstanding reputation and keeps owners in touch with the company through personal contact.  I think this is a great decision.  Mike

[Wandering Sagebrush]

Rodney, thank you.🙏 

[Bob and Elizabeth]

Thank you Rodney and OTT.

[John Dorrer]

29 minutes ago, Wandering Sagebrush said:

Rodney, thank you.🙏 

👍

[Boudicca908]

Thank you Rodney, and the entire Service Team for your outstanding dedication and excellent customer care.  

Edited May 4 by Boudicca908

[rideandfly]

Rodney,

We appreciate Oliver’s consideration and decision to keep service available in Tennessee.

Best Regards,

Bill

 

[HDRider]

This makes me feel good.

 

Thanks

[johnwen]

Thank you..........