Popular Post John E Davies Posted June 29, 2017 Popular Post Share Posted June 29, 2017 My water heater quit working on gas a couple of days after delivery. I did some basic troubleshooting and determined after ten minutes that the ignitor was not firing. The system would cycle on and off three times, then lock out with a solid red light. The overtemp switches were not tripped, and there was gas, which I proved by carefully sticking a long camp stove lighter in the burner hole. I clicked the lighter and the flame POPPED and whooshed out and burned all the hair off the back of my hand. Check, there is gas! Note to self: do not do this again... I called Jason at Oliver Service and asked if he could send me a replacement board so I could install it myself. He told me that they do not warranty the appliances and I would have to take it to an RV dealer for repair. Fine.... I found a new OEM module on Amazon for $79, and also a much better aftermarket one for about the same price, but it would require a new plastic cover. https://smile.amazon.com/dp/B0002MG2IK/_encoding=UTF8?coliid=IY2Y0Y0X7RVZF&colid=1X5H11EH41351 https://smile.amazon.com/dp/B007HRVXY6/_encoding=UTF8?coliid=I3LZPCEN833TPC&colid=1X5H11EH41351 Since it was going to be a warranty repair, and I am a confirmed cheapskate, I scheduled an appointment at a local shop in Spokane. They told me it would be three weeks before they could see me, and that they stocked a lot of boards for the Suburban heaters, so most likely they could fix it while I waited. I told them that I would be surprised if the job took more than fifteen minutes, and access to it was great. Three weeks later I showed up, checked in, watched with concern as they took Mouse away, and then I waited. Half an hour later I was called into the office. "The board is bad." ME: "Right, I knew that and I told your tech." "In order to do this under warranty we have to order a replacement board from Suburban, and it will take two to six weeks to get here, do you need the water heater to work before then?" ME: silence, counting to ten very slowly. "Sir?" ME: "I do need it to work on propane. Is there an alternative?" "We can install an aftermarket Dinosaur Electronics board, it is a much better part and has a five year warranty, and we have plenty of those in stock since the Suburban boards fail so often." ME: Sinking heart. "How much would that cost?" "The board is $129 and the cover is $10, and it will be $279 total with labor." ME: "I wish this was mentioned when I talked three weeks ago. Just put it back together and I'll order the part from Amazon and fix the heater in two days." "OK, fine, that will be $50 plus tax for the diagnosis." As I left, the tech who did the work told me quietly, "I left your old board on the floor at the entry, and I also left a used one that was in our junk box. We strip stuff like that off old water heaters when we scrap them. It will probably work fine for years. They sure did build your trailer nice!" I was floored and relieved, and my faith in mankind got a very small boost. I thanked him and left with Mouse, feeling a lot better. I got home, plugged in the board and the heater fired right up. Woohoo! My old (brand new) board that failed (water pump is to the left): The underside, showing the bottom of the fried resistor. The white foam strip goes on the PC board and keeps it off the mounting surface (the water pump and manifold assembly plate). If I had the notion, I could have replaced that resistor for less than a buck.... I don't know how I should feel about the dealer, their parts prices are _over_ MSRP and they sure try to screw you, but then the tech went way out of his way to make things right. He could have got into trouble with his boss, too. Moral of story: unless it is an expensive repair or you can live without a part for a long time, just fix it yourself or have a buddy do it for you. I hope to never go back to a dealer, ever. There is no way I was going to leave Mouse there, and then have everybody start crawling around inside, looking. John Davies Spokane WA 11 4 "Mouse": 2017 Legacy Elite II NARV (Not An RV) Two Beds, Hull Number 218, See my HOW TO threads: https://olivertraveltrailers.com/topic/john-e-davies-how-to-threads-and-tech-articles-links/ Tow Vehicle: 2013 Land Cruiser 200, 33" LT tires, airbags, Safari snorkel. Link to comment Share on other sites More sharing options...
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