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MikeandGerri

Keyless Entry Failure

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We arrived at our site at Rainbow Plantation…an Escapee Park near Gulf Shores on Thursday. Friday morning I got up and took our dog Nick outside to take care of his business. I came back in and was finishing breakfast when I needed to go back out to get something out of the truck. The door was locked shut and we couldn’t get out. We tried several times, but we were locked in! I crawled through the egress window and thought if I keyed in our code it would unlock the door…no luck.. I tried 2 or 3 times and still nothing. This time I tried the key and moved it to the unlock position…still nothing, then I tried the FOB and still…NOTHING. So here we were, I was locked out and Gerri and our dog were locked in. I called Oliver and talked with Jason and tried his suggestions…nothing. I called RV Lock company from where the lock came from and talked with Dave, a tech there. He had me tell Gerri to take off the 4 screws on the inside and then pull the red and white wires connection off. She did that…nothing…we were still 1 locked in and 1 out. I talked with Jason again and tried a couple other suggestions…nothing. After 1 hour of trying, it was suggested I call a certified rv tech to come and unlock the keyless entry. The RV tech worked for 2 hours following everything that Jason and the tech from RV lock told him to do via. the phone. Again, NOTHING. The RV Lock company said they had never had this problem before and definitely nothing like this. The lock was somehow jammed and was not unlocking. After 3 hours of trying, it was decided to do all we could to break the lock off. Finally we did, but by doing that, part of the door by the lock was damaged. We were now UNLOCKED, but no lock or handle on the door.

 

We once again called and talked with Jason and it was decided that we should come up to the plant and they would replace the door and lock. So about 2:15 pm we bungeed the door shut and headed north. After about 7 hours of driving, we found a safe campground that had a spot for us. We then bungeed the door shut from the inside and went to bed.

We got to Hohenwald around noon Saturday and Dustin met us there since Oliver graciously allowed us to park in the showroom/PDI area since we had no way to lock our Ollie. Anita was there so she let us in. We were allowed to borrow a key to the building so we could come and go as needed.

Monday morning we took our Ollie to the plant and met Jason there and talked about the solution and possible causes. Jason said they would put on a new door and whichever lock we wanted…no cost. He also checked the egress window framing as we crawled in and out of that window several times while we were trying to fix it ourselves. Before we left, Jason said they were going to do some R&D on this problem to see what could have caused this. It could have been a total fluke with the lock, we don’t know. He said he would get back with us about what they found. For now, we put the traditional lock back on until I regain my confidence in the keyless entry lock.

 

Oliver did an incredible job attending to our needs and fixing our Ollie so we could get back on the road. I cannot say enough for the positive support we received from the Oliver Company…100% Kudos. I don’t know of any other rv manufacturer that would have been as open and supportive as the Oliver Company.

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Mike and Gerri -

 

I hit the "thanks" button above not because I don't feel sorry for the situation you found yourselves in, but, because you recognized and appreciated the efforts put forth by Oliver to help you.  Certainly this could not have been pleasant for the three of you.  However, you still acknowledge the assistance that was given to you.  Hopefully Oliver and the lock company will soon find a solution to what initially caused the problem.

 

Bill

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2017 Ford F150 Lariat 3.5EB FX4 Max Towing 2016 Oliver Elite II - Hull #117 "Twist"

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Thanks for the info. We have seriously considered adding one to our unit, but assumed there was a viable key override option to the lock. Hopefully, if you ever hear about the research outcome, that you share with us. Maybe the KISS principle is the best solution here...

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Wow, quite an adventure!  Glad to hear the Oliver folks went the extra mile on this one. I’m also interested in what is discovered about this as I was going to add one of these myself. I’ll also go with the KISS principle for now. The key has never failed!  Thanks for giving everyone a heads up. Mike

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Mike and Carol | Fair Oaks Ranch, TX | 2016 Elite II #135 | 2020 Ram Rebel 4X4 5.7L Hemi

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Wow, what a thing to have happen. Totally jammed, one inside, one outside that is not something I want to have happen. I was contemplating adding the keyless entry but now not so much. Really glad that the Oliver folks went the extra mile, speaks volumes about the company. I live by KISS, it's never let me down.

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Ray and Betty Jo Bayless


Our two pups Muffinz and Maddie


2018 Chevy Silverado 2500 Duramax 6.6 liter 4WD Crew 


2018 Oliver LE2 Twin Bed, Hull #322, Our Igloo on Wheels

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Karen & I went round and round on this option because, she having been in the security industry, wanted this lock. I had read the reviews and all of the problems with it both on here and on Amazon and said, No!... So next, we get the invoice for our options and there it is again, we faught about it again and I had it taken off because they all break just after the first year and the warranty expires... So when we arrive in Howenwald at the Oliver Factory to pick up the trailer, there it is again, sitting there, ready to be installed on our trailer... Lol, once she has her mind set, it's hell to pay to change it but once again, I said No! and off it came again and we drove away with the standard lock that she still wanted to replace until this happened to you guys and my research on this lock finally payed off for us :) I've heard about this lock from Karen at least twice a month since February and how she should have just had them install it anyway... Until today after she read this, she said that she sure was glad that she didn't argue with me about getting this lock installed :) Haha, 9 months later and I can finally sit back in my chair and relax because this issue is Over! Thanks to you guys and your blog :)

 

I'm sorry that it happened to you guys, what a nightmare... Was one of the suggestions to raise all of the jacks back up off of the ground and relevel the trailer to see if the door was stressed? This would have been the only suggestion that I would have come up with after having our door get stressed by raising the curb side jack to high once just after we picked it up.

 

We wrote about the frame flexing here -

 

http://olivertraveltrailers.com/topic/anderson-levelers/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

and here -

 

http://olivertraveltrailers.com/topic/frame-flexing-and-implication-for-changing-flats-and-servicing-wheel-bearings/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Happy Camping,


null


Reed & Karen Lukens with Riffles our Miniature Poodle


2017 Oliver Legacy Elite II  Standard, Hull #200 / 2017 Silverado High Country 1500 Short Bed 4x4


Past TV - 2012 Mercedes-Benz ML350 4Matic BlueTEC Diesel


Click on our avatar pic above to find the videos on our Oliver Legacy Elite II


 

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We purchased the keyless lock and love it.  We did have a problem that proved to be an installation issue, a wire was crimped during the initial install.  The Oliver guys fixed it pronto.

 

I wouldn't hesitate to get one, I've had to crawl through a window more than once with the standard manual lock over the years.  I haven't seen any RV lock as reliable as a residential unit, any of them can have issues.  Try to have a "Plan B".  Just stick a magnet key holder down on the aluminum frame. ☺

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Question on door lock ,could you tell if the problem was with the latch or the dead bolt? I have not had any problems with the door or the lock.  The code only operates the dead bolt , to lock the latch you have to use the key.  tks ron..

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One suggestion by Jason was to let the jacks down and then see if the door would open.  This did not work.

 

Having the key available was not an issue as we have one with us at all times and the back up key is stored so it is readily available.  Neither the code or key or fob would get the door open.

 

I do not know if the dead bolt would move open or if it were the latch that did not work.  When we finally got the lock off, the latch was broken in half.  Whether the latch was broken before we got the lock off or after, we do not know.

 

Jason did say when they examined the door at the factory that it was not totally flat/level and this may or may not have been a part of  the problem.

 

Bottom line, Oliver Company was totally supportive and went above expectations to help us and to fix our Ollie. Gerri and I felt very good about the way they handled our problem.  The support and stand behind was definitely there.  I may get another keyless entry...down the road, but not sure yet.

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Problems are problems and "life happens" - particularly with all things man made, but, you just got to LOVE that bottom line.

 

Bill


2017 Ford F150 Lariat 3.5EB FX4 Max Towing 2016 Oliver Elite II - Hull #117 "Twist"

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