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We've recently updated our phone tree to help you reach the right department more quickly and efficiently. As our team continues to grow, each member is dedicated to a specific department and may not be able to assist with issues outside their area. To receive the best service possible, please select the correct department when calling: 📞 Department Directory #1 Sales: For purchasing information, product availability, pricing, and other sales-related inquiries. This department is dedicated to sales matters only and cannot assist with support, service, parts, recall, or warranty questions. #2 Customer Phone Support: For all general questions, external inquiries, or phone-based technical assistance. If we are unable to answer immediately or you experience long hold times, please leave a detailed voicemail with your name, phone number, and reason for calling. We will return your call as soon as possible. Please do not contact other departments to bypass wait times. All team members are instructed to redirect unrelated inquiries back to the appropriate department. This allows us to maintain efficient, accurate service for every customer. Tech Support calls are routed directly to our primary Tech Specialist, Mike Sharpe, and will ring his line for up to 9 times. If Mike is unavailable, the call will automatically transfer to Jason Balentine, and ring him for up to 9 more times. If both team members are assisting other customers or unavailable, the system will send the call to voicemail. Please leave a message, which will be sent to both Mike and Jason and also create a support ticket in our system to ensure follow-up. #3 Service: For scheduling appointments or checking the status of existing repairs. #4 Parts: For ordering replacement parts (not including warranty items). Service & Parts Routing: Calls for Service and Parts first ring Jason Balentine (6 times), then transfer to Mike Sharpe (6 times). If both are unavailable, the system will route to voicemail. As with Tech Support, voicemails are sent to both Jason and Mike and generate a ticket in our system for tracking and follow-up. Important Note: Please do not contact other departments to bypass wait times. As explained above it will only create duplication and take us longer to get back in touch with you and we may not have all information if you leave multiple voicemails in different departments. ⏰ After-Hours Calls If you reach us after business hours, all department lines will go directly to voicemail. Please leave a message, and the appropriate team will return your call on the next business day. 👥 Staffing Updates We are actively working to expand our team and onboard an additional member to assist with phone support. We appreciate your patience and understanding as we continue to grow and improve our service. Thank you for helping us serve you better by choosing the appropriate department. Warranty: Contact Customer Support for external warranty questions, claims or assistance scheduling an appointment externally. Contact Service to schedule a warranty-related appointment with our in-house shop. Recalls: Our Quality department handles all recall questions and concerns. Our Tech Support person is not authorized to assist with recalls as it is considered a safety issue and must go through our quality division. This information is also NOT in our tech support ticketing system Service can only schedule you an appointment with our in-house service department For all other recall inquiries please reach out to OTTwarranty@olivertraveltrailers.com We are working on getting a dedicated phone line for recalls. This line will NOT be shared with Service or Phone Support.

We are thrilled to announce the 2026 Oliver Rally will be held at the stunning Lake Guntersville State Park in Alabama from October 21 to October 25, 2026! Get ready for another unforgettable gathering of Oliver Travel Trailer owners and enthusiasts as we come together to celebrate community, adventure, and the great outdoors. This annual event is your opportunity to connect with fellow Ollie owners, exchange travel stories, learn helpful tips, and enjoy the camaraderie that makes the Oliver family so special. Location: Lake Guntersville State Park, Alabama Breathtaking lake views, hiking trails, wildlife, and top-notch camping facilities await! Dates: Wednesday, October 28 – Sunday, November 1, 2026 Wednesday, October 21 - Sunday, October 25, 2026 What to Expect: Welcome Reception & Meet-and-Greet Educational Workshops Vendor Exhibits & Product Demonstrations Group Activities, Games & Outdoor Adventures Evening Campfires & Entertainment Raffle Prizes, Giveaways & More! Whether you're a seasoned rally-goer or attending for the first time, there's something for everyone at the 2026 Oliver Rally. We can’t wait to make new memories and celebrate our shared love of travel, craftsmanship, and community. Registration details and event schedule coming soon – stay tuned! Until then, mark your calendars and start planning your route to Lake Guntersville — we’ll see you there!

I made the above comment a couple months prior to purchasing and installing the Atmos, and will preface the following based on my expertise gained, thus far. I no longer think the Atmos 4.4 is a very good replacement choice; it is in fact a ‘great’ replacement choice. I am extremely satisfied with its performance and quietness in comparison to the former DPll 11K, and will offer my take on the two aforementioned points of interest: 1) like most other roof-mounted RV air conditioners, including the Truma Aventa upgrade option, humidity levels will rise as the fan continues to run when the compressor turns off. As many perceive and I concur, increased levels are the direct result of accumulated moisture residuals being evaporated off the unit’s coil fins and subsequently introduced back into the cabin interior, and not from outside air being pulled in during the compressor’s off cycle. High humidity significantly affects comfort level and can cause condensation, both factors we would all like to avoid and struggle with all too often. Even though the Atmos has a Dry Mode specifically designed to quickly drop humidity levels and proven very effective, this mode is for short term resolution and not meant for continuous runtimes. Some SOB owners have installed a relay to enable the fan to turn off in sync with the compressor; an effective measure, but at risk of voiding warranty. Others, self included, use a dehumidifier with varying degrees of success to control excessive humidity; 2) the Atmos has not caused any cycling concerns, especially short cycling which some have expressed as a potential issue with the larger size. This unit gets very cold with measurements as low as 56° at the plenum cold air discharge, comparable to that of my home HVAC. That said, the unit is mostly run on Low fan speed, thus allowing for longer runtimes to further combat humidity concerns. For the record, I personally choose the reasonably priced Atmos for both its features and improved efficiency, important factors to consider with hopes of maximizing runtimes on the house batteries. Admittedly, I was very disappointed to learn that OTT decided to install 11K units beginning in the 2020 year model purchased; thinking the 13.5K was better suited for our Texas heat, a real bummer. Needless to say, when the Atmos emerged it was a no-brainer; goodbye Dometic! For those that are taking time to read this and not already aware, I am passionate about my Atmos, and now even more so! I recently learned of a way to have the unit turn off, and thus the fan when the compressor reaches a desired setpoint. Preliminary test results are conclusive in resolving the previously discussed 1) POI. Standby!

Tim - The RUMOR that I've heard is that Oliver is changing windows for the 2026 models. The information that you cite about the closing of the plant and the "wonderful" service you obtained from Lippert just may explain why/how this RUMOR started. I believe that it is still too early to know if this RUMOR is true or not given we are still only about 1/2 way through the 2025 model year. Bill

I completed our new Nova Kool R5810 AC/DC refrigerator installation before our trip to the 2025 OTTO's Rally and the 3 week shakedown was everything we hoped for! I want to thank all of the early adopters, Try2Relax, MountainOliver, Geronimo John, Ty J and rideadeuce, who preceded my installation and shared there experiences. I have attached a few pictures that are similar to those that have already been posted. I would also like to shout out to David & Kristine Hess, Cooper Jenkins and the rest of the folks at Sea Biscuit Metal Designs for their help and creation of the upper and lower vents for my refrigerator installation. If you need something custom made from metal, they are my goto team! Mossey

I can relate to that! And then, the moment I stepped into an Oliver (in Punta Gorda FL) I knew in my heart that I had found my home on the road!

This is where the WiFiRanger or Cradlepoint routers if you have one, come in handy. We use ours as a local network to connect all our devices together even when there isn't WiFi available at a campground.

Also highly recommend the roam plan if your planning a long trip. https://www.starlink.com/roam

We spotted another Ollie in Atches NP today. Unfortunately we were going in opposite directions on the park road

We just met ANOTHER Oliver at Escalante Petrified Forest State Park!!! Well met D&D from VA.

This sounds like a great time of year, should be much cooler than in May and none of those Spring time storms.

Hi! I just added our names and info for the Texas Rally on the Rollin Rally Facebook page. I think I added to the Google sheet, too, but not sure it saved it or not. We'll be arriving on the 19th into site #84, Hull #671. If you need more info from us, let me know. Looking forward to meeting with everyone! And I'm interested in learning a bit more about the Convection Oven cooking, so sign me up! Thanks!

Today's update. After getting a mild runaround at Lippert, I was connected to a "CS" rep in Direct Sales Customer Service, from whom I learned the following: The Hehr manufacturing plant in Chesaning, MI, where at least some of the RV windows are made, is closing in the immediate future. Whether the windows used in our LE2 were made at this plant isn't 100% clear, but I think they were based on the discussion. Per the Lippert "CS" representative, that plant cannot provide spare parts, or any information on the parts used in the window, the window model number, or whether the plastic bits of interest are manufactured on-site or by an outside supplier. They don't give that information out - obviously it is top secret - but were unable to provide any rational explanation why. The Lippert "CS" representative was unwilling to provide a contact at the plant. The explicit suggestion was that I replace the window (!!!), which oh by the way might require modification before it would fit. The Lippert "CS" representative's position, on which they have been coached, was that window obsolescence in the RV industry was common practice and, implicitly, that I deal with it. I made clear that there were approximately 2000 Oliver travel trailer customers who were being stranded by Lippert. I'm not quite done on this path but the situation isn't looking promising right now. Oliver, if you are reading this, a phone call to Lippert might be in order. Tim

My 14 is a 4th gen. The 6.7 is cast iron with the flat tap cam instead of roller lifters. The only drawback is the 68rfe. We opted for a Tradesman crew cab which offered the most tow capacity with adequate comfort. This model has front and rear coils springs allowing for a 10,000 gvwr and 17,000 lbs pulling capacity. I had to upgrade the suspension due to a broken coil spring and Carli, albeit expensive, was the best option. Carli is a super upgrade which combines comfort with strength when optioned with the R2 rear coils springs allowing option that maintains the factory rake and gvwr. I bought the Backcountry version since it seemed to offer the best value for included options and I will install it myself as i do all my upgrades.

I'm testing myself on that $50/m package as I travel this summer. I don't stream videos (don't watch TV either) but just sending some photos and checking email messages, I was surprised by how much data I consumed this week when I was in a no-cell area in Missouri. I don't use it every day, either. I'm frugal! But I still might be forced into the much more expensive Unlimited plan, once I'm really out in the boonies. I'll update this as it goes.

Turns out I was wrong about the 3/4" version being thinner than the other. I remembered the 1" version being thicker, turns out now that I have both new rolls, they are the same as you can see in the picture. I was going to return the 3/4" but given the lower cost, flexibility of having both and how often I use this stuff, I will keep both rolls! So the 3/4" is a better cost per square inch. Sometimes having the 3/4" width would work better and sometimes have the extra width would be preferred. For this fan either would work. The only thing that is important in my mind is the the outward facing edge is completely covered by tape, razor cut in the same oval shape, otherwise you would see a dark gap where the tape doesn't come the the edge. Just cosmetic, yet important.

That's cool, fall dates!

We use this adapter and an hdmi cable. We plug into the furrion head unit. I usually have to play around with the settings on the head unit and the tv to make it work. Apple TV streaming service never works this way. The process is cumbersome, but we rarely watch tv in our trailer. I thought about using an Apple TV device to airplay to the tv, but I think both the phone and the Apple TV would need to be on the same WiFi to work and we often don’t have WiFi when camping. https://a.co/d/4M4fmmB

@Geronimo John PM sent. Patriot🇺🇸

Mountainman: That would not be from the torsion of the spring packs, but more likely from worn shackles/links. Glad you are happy with your purchase. GJ

Oh man, I bought mine a month early! I hate when that happens, but love the product and service. Anybody reading, don’t have one? Buy now or be the lahooosier!

So sorry to hear this, but, I'm sure that as you travel they will always be right there with you. Bill

I am so glad I had the 5200# never lubes retrofit as well as the Alcan 5 leaf pack. Glad to see your positive review after 10,000 miles Mountainman198. A very worthwhile mod! 👍🏻🇺🇸👍🏻

Final update: After 3 internal fires and 2 failed complete Truma units, and a request for a Truma Escalation, the company (Truma) stepped up and replaced our whole water heater unit and external (kinda warped/melted) door under a "warranty exception" after finding another problem in the unit during testing of the new Recall burner. That make the 3rd Truma water heater installed in our hull. This one now is fully registered and has a 1 year warranty. Hope this one is the last we need to install. Craig (Hull 505 - aka Galway Girl)

I've noticed some comments/concerns that the 5 spring Alcan pack may be a bit too stiff for the EII with 3.5K axles. There apparently are Oliver Factory design concerns about how STIFF folks make their suspension when upgrading. Some flex is desirable for limiting shock to the frame and the trailer body. But if you're a true off grid person with tough terrain then that 5 pack may be perfect. I've been emailing Lew (owner of Alcan) to discuss options. For the same basic price Alcan will build the Oliver Springs as a 4 spring set with 2000 lb rating. They do this by leaving off the shortest (bottom) spring and adjusting other parts. This 4 pack still leaves in place the longer springs that cover all the way out to the last spring eye. Lew says they always recommend and provide wet bolts with brass inserts and the right size Ubolts etc. Lew also said they've had 4 Oliver's in this last week alone getting new spring packs. Craig Hull 505

Finally had time to get the replacement burner ends TIG welded and installed in the trailer. The welds are not pretty. It’s tough to weld thin, galvanized steel. The original burner was pristine looking and I crimped the ends of it without issue. I have no idea how long it will take for Oliver to get to me in the recall queue, but I’m very comfortable with the security of the burners.

Flow in a DC circuit is in two directions which you can see when you observe the battery or inverter apps. If it is showing -A then current is flowing from the battery (source) to the load that is using the current (inverter or any DC device, lights, etc.). When the app is show +A a connected charger is supplying current back to the batteries. The breakers used for RV and marine use are directional, meaning they will only "break" when there is a ground fault on one side. They are generally wired so that if the B+ is grounded somewhere in line past the breaker it will break to protect the batteries. In this configuration, if the 4/0 cable was to be grounded before the breaker, like say someone wrenched the positive cable to remove it from the battery post and they accidently hit the negative with the wrench, or the B+ and B- cables touch in any way, the breaker would not break and the battery would quickly overheat and fry if the connection was allowed to persist. Likelihood of this is relatively low, so hence the use of breakers is common. BTW when removing battery cables always remove the negative first and when installing always connect the positive first so that you do not create this situation. There may be another rare case, though I'm not certain this case is true, where somehow a shore power connected charger pushed way to many amps to the batteries. Highly unlikely, but the fuse would protect in this case and the breaker would not (the breaker only looking for ground fault, not excessive current in the opposite direction). Confusing stuff, right? Breakers are generally less dependable in their design as noted in the experience of many of you in this post and others. And the options available today with rare exceptions are cheaply made in China. They are convenient for those that do not want to replace a fuse and great for household use where to ground the wrong side you would have to have the power panel open. When a fuse blows there is definite reason. Have an extra on hand, but do not install the extra until you determine the cause of the blown fuse, as the fuse is not blowing itself like the defective breaker.

Gonna snag me one!

Going to be ordering ours today!!

The Starlink Mini is in sale right now for $299.00 and makes streaming a breeze. 😊 We also stayed at that same KOA when we got our Alcan leaf pack installed. We were glad to have the Mini and it worked great. Congrats on the Alcan’s! https://www.starlink.com/roam

We don’t use the navigation on our vehicles (Audi and Ram). We’ve used Apple Maps, Google Maps and Waze exclusively with Car Play. I do have an older Garmin that we used before iPhones and I keep it updated and ready to use in case we’re out of cell coverage. We also have the larger Garmin 890 but don’t use it as much as we thought we would. Data usage has never been an issue. I use my iPhone navigation whenever we’re driving for traffic alerts and other information. Mike

Yep - With so many vehicles being sold with navigation, many people simply rely on that to get them where they want to go. Actually, there are many times on longer trips when I use both the nav in my F-150 and my Garmin at the same time. However, whenever the two disagree I almost always trust Garmin over Ford. To be fair - I have updates for life with the Garmin and I've never even considered paying to have the nav updated in ANY of the vehicles I've ever owned. So, it is highly likely that the Garmin would have the more up to date information. Of course, I always have the good old standard paper maps to include a Gazetteer map. Bill

Given the area of the country in which you live and the kind of camping that I think you do, I'm a bit surprised that in addition to the data requirements for cell phone based GPS there is also the issue of cell coverage. I too tried to reduce that number of screens in the cockpit - but - I failed. Having as many "programs"/apps as possible on a tablet seemed like a great idea. Unfortunately, I found that there was no "simple" way of switching from one app to another. Mind you - I normally travel alone. For those that travel with a navigator that is good these issues become much more tolerable. Good luck! Let us know if you find that perfect solution. Bill

There was an earlier question about removing the old fridge. I had quite a bit of trouble with the original fridge (as many on the forums can testify to) so was extremely happy to get rid of it but still was very careful about it’s removal. 🤪

16MAY25 -- 0634, Casablanca settled in at Pancho Villa SP near La Paloma, Old Mexico.... Magnus pulling the first watch:

5/16/25, 7:25am, Oliver Spotted. Cape Hatteras, Northbound on Hwy. 12, just North of Frisco, NC. Our Oliver is at the KOA. Taking the ferry to Ocracoke Island for the day.

North of San Francisco. No worries actually, speaking of research this has been an obsession for about five years as I’m rounding into retirement, I’ve run through everything and there’s no other choice, seeing one won’t change my mind to be honest. We don’t need to see one actually, too much bother 😅 I mean we all know this is a balancing of compromises, so you have to pick your poison. Listing out my unmet wants just for my own sake .. Want: Bigger twins Downside: Would be a bigger trailer, but I like the narrowbody 25 actual foot size for towing and campsite availability Solution: If it really bothers - probably won’t - but if it does we can rig it into a queen size Want: Bigger dinette Downside: Same issue Solution: Make more use of the beds and outside Want: More storage so the trailer can always be ready to go Downside: Same issue, also I like the exterior beauty of the Oliver with only a few doors Solution: Outside front/rear 3rd party storage, that rear bumper with the dual rails that can be configured bike hitch or storage tray is brilliant Want: Bigger fridge Downside: Could have been done - the Bigfoot fridge is awesome - but it would rob that upper cabinet Solution: Just get an electric cooler Want: More thermal insulation, not just radiant Downside: I’m overthinking this one 😅 Solution: Kick back and have a beer That’s it. Everything else is pretty much exactly as I would do it myself. There’s a hundred other positives I haven’t mentioned like offroadbility, boondocking, composting as a standard option … Did I mention I’m a ambient light freak? Oliver even did three level lightning which is optimal. Upper, midlevel and down pointing floor level. Nobody does that, they usually just do the awful overhead interrogation light style 😅 Oh and if that’s not enough, they did bi-level lightning outside, the uppers and the lowers, it’s just too much.

In the past, several people have gotten camping spots for the next years rally. At this time I don't know the exact dates yet and wanted to advise not to secure any spots for next year until I can finalize the dates. I will be speaking with the campground and shoring up the dates and will let everyone know as soon as they are set in stone.

We just met another Ollie sharing the Zion RV campground with us today. Well met Michelle and Jamie!

Here's a Dexter video about the label and they mention the number etched into the axle. I called Dexter with the SN etched into one of our axles and they emailed a build sheet from that number.

I linked to a Canada map and Canada/USA that I found on Google Images in the above post. Here are both files:

Sorry to hear this. That's unfortunate. Hard to imagine trying to have a rally over Halloween. Most campgrounds are very busy for that time and obviously many campers enjoy the occasion with extended family and friends. This will be the first rally we'll miss since 2018.😢

Oliver went to the Large Fuse starting with the 2024 or 2025 trailers. I asked Jason what the cost was with this new system. Maybe $1,200+/-. He suggest I stick with the breaker. Tomorrow I will contort my body to replace the breaker.